AV Operations Specialist

<p>Figure is a robotics and AI company that develops general-purpose autonomous humanoid robots. The company's goal is to launch humanoid robots with human-level intelligence. Our robots are designed to perform a wide variety of tasks in the residential and commercial markets. Figure is headquartered in San Jose, California, and requires 5 days a week in office collaboration. It's time to build.</p> <p>As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support &amp; training.&nbsp;</li> <li>Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc)</li> <li>Assist in building and documenting standards and IT policies across the company.</li> <li>Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.</li> <li>Act as backup point of contact for AV support when lead is unavailable.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>2-3 years in IT or AV support, operations or installation, including experience in:</li> <li>AV/VC systems knowledge in a corporate environment</li> <li>Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.</li> <li>Proficiency with Windows, Mac and Linux operating systems.</li> <li>Experience managing Google Workspace and Okta IDP.</li> <li>Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).</li> <li>Excellent customer service, problem solving and teamwork abilities.</li> <li>CA Drivers License</li> </ul> <p><strong>Bonus Qualifications:</strong></p> <ul> <li>Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM</li> <li>Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.</li> <li>Direct experience with Logitech &amp; Neat hardware and management tools.</li> <li>Scripts or basic automation for device configuration.</li> <li>Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron,&nbsp;</li> <li>Experience operating within a globally distributed, fast paced enterprise environment.</li> </ul>