Fulfillment and Logistics Manager

<div class="content-intro"><p><strong>Who we are:</strong></p> <p>Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p> <p>Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p> <p>Visit <a href="http://gomotive.com">gomotive.com</a> to learn more.</p></div><h3><strong>About the Role:</strong></h3> <p>As Motive continues to expand its global footprint, we are hiring a Fulfillment &amp; Logistics Manager to lead and optimize our Mexico fulfillment and logistics operations. This role is ideal for a self-starter with strong operational experience, hands-on 3PL and warehouse management capability, and a track record of improving delivery performance in both B2B and B2C environments.</p> <p>You will oversee day-to-day fulfillment, inventory accuracy, inbound receiving, 3PL oversight, carrier and customs broker management, and cross-border logistics from Mexico. You’ll collaborate closely with global teams across the U.S., EU, and APAC to ensure Motive delivers a consistent, cost-effective, and high-quality customer experience across the region.</p> <p>This is a high-impact IC role where you will help shape and scale Motive’s Mexico operations as we continue to grow.</p> <h3><strong>What You'll Do:</strong></h3> <h4>Fulfillment &amp; 3PL Operations</h4> <ul> <li>Oversee daily Mexico fulfillment operations across B2B and B2C channels.</li> <li>Manage and optimize 3PL partner performance using KPIs and vendor scorecards.</li> <li>Ensure strong SLA/SLI adherence for picking, packing, shipping, and delivery.</li> <li>Resolve logistics exceptions, service failures, and operational bottlenecks.</li> <li>Build and maintain SOPs for receiving, shipping, returns, and inventory processes.</li> </ul> <h4>Inventory Management</h4> <ul> <li>Own regional inventory accuracy, reconciliation, and cycle counting processes.</li> <li>Partner with global supply planning on forecasting, replenishment, and stock allocation.</li> <li>Investigate and resolve inventory discrepancies; implement corrective actions.</li> </ul> <h4>Inbound &amp; Supplier Management</h4> <ul> <li>Manage inbound shipments and receiving workflows with suppliers and 3PL partners.</li> <li>Ensure supplier SLI adherence, quality checks, and documentation compliance.</li> <li>Improve lead-time consistency and inbound visibility across the supply chain.</li> </ul> <h4>Shipping, Compliance &amp; Carrier Management</h4> <ul> <li>Manage domestic carrier performance and cross-border freight flows.</li> <li>Work with customs brokers and ensure compliance with import/export and regulatory requirements in Mexico.</li> <li>Optimize logistics costs, routing strategies, and delivery performance.</li> <li>Monitor on-time delivery, service reliability, and exception resolution across lanes.</li> </ul> <h4>Cross-Functional Collaboration</h4> <ul> <li>Partner closely with teams in supply chain, finance, tax, customer experience, product, and legal across multiple countries.</li> <li>Provide operational insights to support new product launches and regional expansion initiatives.</li> <li>Build reporting dashboards to improve visibility into fulfillment KPIs, cost metrics, and logistics performance.</li> </ul> <h3><strong>What We're Looking For:</strong></h3> <ul> <li><strong>3–6 years of hands-on experience</strong> in fulfillment, logistics, or supply chain operations.</li> <li>Experience managing <strong>B2B and B2C fulfillment operations</strong> in fast-paced environments.</li> <li>Proven background managing <strong>3PLs</strong>, warehouse partners, carriers, and customs brokers.</li> <li>Strong knowledge of <strong>inventory management</strong>, receiving, warehouse processes, and cycle counting.</li> <li>Familiarity with <strong>Mexican customs, import/export regulations, and cross-border logistics</strong>.</li> <li>Demonstrated ability to build KPIs, vendor scorecards, and drive SLA/SLI improvements.</li> <li>Strong process-building capability, including creating operational SOPs.</li> <li>A <strong>self-starter</strong> who thrives in autonomous roles and builds structure proactively.</li> <li>Clear communication skills and comfort working across time zones with global teams.</li> <li>Experience collaborating with cross-functional partners internationally.</li> </ul> <h4 style="text-align: left;">Why You’ll Love This Role:</h4> <ul> <li>You will play a key role in building and scaling Motive’s Mexico logistics network.</li> <li>The work is high-visibility with direct impact on customer experience and operational performance.</li> <li>You’ll collaborate with talented global teams across supply chain, finance, legal, product, and operations.</li> <li>Strong opportunities for growth as Motive expands its presence across North America and globally.</li> </ul> <p>This role is hybrid requiring 1-2 days in office per week and 3-4 visits per month to our 3PL warehouse.&nbsp;</p><div class="content-conclusion"><p data-pm-slice="1 1 []"><em>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.&nbsp;</em></p> <p><em>Please review our Candidate Privacy Notice&nbsp;<a class="ProsemirrorEditor-link" href="https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link" target="_blank">here</a>.</em></p> <p><em>UK Candidate Privacy Notice <a href="https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view">here</a>.</em></p> <p><em><span id="m_-8012333603671085849gmail-docs-internal-guid-8821a356-7fff-42cb-93df-e4c910033371">The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.&nbsp;</span>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.&nbsp;</em></p> <p><em>Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.</em></p> <p><em>Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.</em></p> <p><em>All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</em></p></div>